1. Has my order shipped?

Once your order leaves our warehouse, we’ll email you the invoice along with your tracking number.

2. How do I track my order?

Use the tracking number we email you.
UPS: www.ups.com
Royal Mail / USPS: www.usps.com
If you didn’t receive a tracking email, contact our support team.

3. An item is missing from my order — what do I do?

Check your invoice to confirm whether the item was shipped or back-ordered.
If it should have been included, contact us immediately.

4. How do I return a product?

Reach out to customer service to request an RMA (Return Material Authorization).
The RMA number must be written on the outside of the return box.

5. I received the wrong item — what now?

Tell us as soon as you notice.
We’ll correct the order and arrange a replacement.